We stand behind the quality of our products. Each item is made by artisans, so the individual characteristics of every product lends to its artistic nature and origin. Please note that items are not guaranteed in stock due to orders being filled simultaneously. If we are unable to complete your order, you will be notified via email within 24 hours.
SHIPPING TO INTERNATIONAL CUSTOMERS
International addresses will be subject to international rates and will be shipped via Fed Ex. Return postage is at purchaser’s expense.
Please call 505-995-1000 or email email@example.com for specific rates.
EXCHANGES / REFUNDS
All sales are final, including Fermob special orders from France and orders in transit from France. Orders with agreed-upon lead times that are confirmed by the factory cannot be canceled. Furniture, including lighting, cannot be returned or exchanged. All other items can be exchanged within 14 days of original purchase date or within 7 days of confirmed receipt of shipped items. Returned merchandise must be in its original, new condition with all tickets attached. We are unable to cancel your order once it has been processed.
Please inspect your furniture shipment before signing as received. If you received damaged items, please contact us immediately to begin the exchange process.
We are unable to split shipments. If you have any questions, please contact us at 505-995-1000 or firstname.lastname@example.org
Exchanges or refunds cannot be made on custom orders including upholstery and furniture.
1. All merchandise must be returned (postmarked) within 14 days of the original purchase date.
2. The merchandise must be in its original, new condition with all tickets attached.
3. Sale merchandise and furniture may not be returned.
EXCHANGING YOUR ITEM
Please call us on 505-995-1000 or email us at email@example.com and notify us that you need to make an exchange. We will assist you in choosing another item. We suggest using Fed Ex for your return but you may use any carrier service. We suggest that you retain a record of the return tracking number for future reference. If you choose to use a different return method, we suggest that you insure your package for the full value of the merchandise in order to protect yourself from loss. You may use the original packaging; however, be sure to black out or cover any additional ship labels that may be on your return package.
Additional shipping costs to ship the exchange will be charged.
Mail returns to: Bon Marché 66 West Marcy Street suite 101 SANTA FE, NM 87501
We are unable to cancel your order once it has been processed. All sales are final, including Fermob special orders from France and orders in transit from France. Orders with agreed-upon lead times that are confirmed by the factory cannot be canceled.